1. What is Zero Tolerance
2. Objective of Zero Tolerance
3. Types of Tolerance Zone
4. Our Intention

1.What is Zero Tolerance?

Zero tolerance is perceived as consistently enforced policy in terms of fast-acting interventions that sends a clear & consistent message to potential violators that certain behaviours are not acceptable in the rule of law. The core issue of zero tolerance is to address the behaviours of potential violators without exploring the circumstances of the situation and the root cause of the attributes stimulating that behaviour by adopting an approach of aggregation & ruthless in dealing with these gross disobediences and/or low level criminality.

To the Administration Zero tolerance means certain actions that will absolutely not be tolerated by the law enforcing line departments in reference to their policies that spell out exactly which actions are forbidden and/or which behaviours are deemed unacceptable as per the law of the land. ZeroTMIS can be visualised as a single window system to keep track on the hitherto unnoticed dark horses in the system and to bring them back to the mainstream.

Zero Tolerance does not mean any new scheme rather an adherence to already prevalent acts/laws by their enforcement through the conventional machinery.It runs parallel to the normal day-to-day routine functioning of identified line departments. While implementing zero tolerance one is committed to adopt an approach that involves participative, transparent, strict & non-discretionary enforcement of law regardless of the circumstances or the minor nature of the offence that have bearing on the confidence level in the community / society. Periodic monitoring of these forbidden actions by identified line departments will help the administration in timely identifying the places & the people at risk rather than simply reacting to the individual incidents as they occur.

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2.Objective of Zero Tolerance MIS

The objective of Zero Tolerance Management Information System (ZeroTMIS) is to monitor the extent to which the established rule of laws is respected by individual establishments and/or business units. This web based application will help the authority to continuously monitor zero tolerance level with the help of 8 different line departments (viz. Commercial Taxes, Urban Local Bodies, Excise, Weights & Measure, Electricity, Food, Drug and Labour) by reporting the unacceptable conducts related to business rule followed by different entities to calculate and compare the tolerance level to zero.

ZeroTMIS will help in sensitising the public, business entities and various line departments who have been entrusted the responsibility of enforcing the rule of law as per laid down guidelines. As the line departments are the primary interface of the government with the public, their effectiveness matters a lot in strengthening the public confidence in the governance as well shaping the image of the government. By applying ZeroTMIS mechanism the line departments can be made more effective in bringing down the tolerance level to zero.
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3. Types of Tolerance Zone


All the tolerance zones have been broadly classified into 3 different categories
  • Zero Tolerance Zones (ZTZ) is central business areas of a city where urban entropy has made the law enforcement a challenging for the departments. To ensure uniform regulations, annual inspections and/or surveys are carried out on shop-to-shop & house-to-house basis by the departments i.e. Urban Local Bodies, Commercial Taxes, Electricity, Labour and Weights & Measure for periodic corrective/penal actions as a part of effective implementation of rule of law.
  •  Extended Zero Tolerance Zones (EZTZ) are the zones extended beyond the ZTZ without compromising the concept of ZTZ. Some departments like Excise, Drug & Food need to cover the entire town on monthly basis to ensure that all licensed units are functioning as per the laid down norms.
  •  Intensive Zero Tolerance Zones (IZTZ) focuses on the busiest road of the town and deals with the problems leading to traffic chaos. Designated daily duty officers from ULB, Traffic Police & Revenue wing will be looking at the issues of illegal parking, Illegal vending (both static & mobile) and illegal encroachment on daily basis to deal with potential violators.
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4. Our Intention
  • does not want to harass any one in the process of implementation of ZeroTMIS
  • to regularise various irregularities within the scope of law. To be specific viz. the old buildings that exists as on date having no plan approval from local authority at the time of its construction will neither be demolished nor any penalty will be imposed thereto while dealing with
  • to encourage not to connive with any one in any unfair means to evade the irregularities
  • to minimise the sufferings of public because of non-adherence of effective business rule by various entities
  • to make the law enforcing line departments more accountable and effective
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